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Training Coordinator

We are looking for a talented Training Coordinator who is passionate about delivering an outstanding customer experience. As a Training Coordinator you’re one of the first points of contact of our clients, and you want to make a difference as well as contribute to Gladwell’s future successes.

About Highberg

Highberg is a group of entrepreneurial consulting firms with best-in-class experience in organizational, sustainability and digital transformations. As a group of multi-disciplinary and talented boutique firms, we combine forces to strive for one ambition: to build the leading transformation consulting group in Europe. We’re proud to be a B Corp certified company, as we strive to give back to our communities, and to care of our planet and our employees.

Your Impact

In this role, you are responsible for coordinating our Incompany and Open Enrollment courses. You are the link between our Business Development Managers (Sales), clients, trainers, and participants. You are ensuring a smooth process from end to end resulting into a flawless customer experience by:

  • Coordinating Incompany and Open Enrollment courses both in person and online
  • Hosting the start of our courses to welcome the participants – usually between 07:30 and 09:00
  • Organizing course materials like participant lists, evaluations, invitations, and exams
  • Creating a course planning together with our (international) clients
  • Contacting and scheduling of our trainers
  • Improving customer journey processes
  • Processing administration related to our courses and participants
  • Setting up training rooms prior to training and cleaning up after training finishes

As part of delivering an outstanding participant experience, we request you to (occasionally) set up training area(s) prior to the training and to welcome participants. All our trainings start between 08:30 and 09:30. You will act as a host and ensure that everything is set up properly.
We may require you to start working at 07:30. During training days, you are the main point of reference for participants. You will ensure a smooth banqueting set-up with B-Corp proof snacks and drinks. Your sense of hospitality will be pivotal to the training experience of our participants.

Who you are?

You are a flexible person with a can-do mentality. You are extremely proactive, responsible and detail oriented. You like to work in a team and to help your colleagues stand out in their job. Your communication style is professional in both Dutch and English. In addition, our ideal candidate has:

  • MBO work and thinking level
  • Hospitality background
  • Living in Amsterdam
  • Fluent Dutch and English both written and verbal
  • At least 1 year of work experience in a coordinating or administrative role
  • Available 32 or 40 hours per week

Working at Highberg

At Highberg, we believe in a supportive and collaborative working culture. This culture is based on our three core values: Be Committed, Be Better, and Be You.

When it comes to ‘Be Committed’ colleagues relentlessly strive for a lasting positive impact for our clients, society, and the environment. We are defined by being entrepreneurial and collectively owning up to the overall success of the company. ‘Be Better’ is all about our believe in continuous learning and improvement, and we provide you with opportunities to grow and develop both personally and professionally. We pursue the highest standards of quality and professionalism in everything we do. And last but not least - ‘Be You’, is about encouraging you to bring your whole selves to work, having fun, and we embrace diversity and inclusion. We seek to connect on a personal level with our clients and colleagues, through which we build long-lasting, trust-based relationships.

Perks and benefits

  • 7-month contract with the prospect of permanent employment
  • Laptop
  • Travel allowance
  • 40 or 32 hours per week, partly remote and partly at the office in Amsterdam
  • Many opportunities to develop yourself
  • Lots of freedom, trust, and responsibility
  • High quality products and a customer base with many well-known names
  • Nice colleagues who work together
  • Good work/life balance
  • Fun company events and Friday afternoon drinks

For questions about the application process, please contact Kimberley Boot (HR, +31630874916). If you are ready to apply, you can send your CV and motivation letter to career@gladwellacademy.com.

Gladwell Academy is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, or national origin.