At Gladwell Academy, we understand the value of an RTE within an organization. After all, it’s no coincidence that we host this annual event to bring RTEs from all around the world together, and it’s certainly no surprise that the theme of this year’s RTE Summit is centered around the notion that RTEs are like diamonds: they are polished and formed under high pressure and are as versatile as a diamond. And Shane didn’t hesitate to tell us exactly what he believes makes the role of an RTE so unique. “I think there’s a combination of soft skills, process skills, and often even technical skills that makes RTEs unique. They are really pivotal quarterbacks, or center midfielders, or any other integral position of whatever sport you’re playing -- they’re in the middle of the action, making things happen. They hold an unparalleled set of skills, and their primary role is to connect strategy to delivery -- it’s all about making that human element possible,” Shane explained to us, and we couldn’t help but agree. He really summed up perfectly what it is that makes every RTE a diamond!