Cancellation Policy

3.7. If the training is cancelled, the client shall be notified by email or telephone seven (7) days before the starting date of the Training at the latest.

3.8. When cancellation of the Training Service by Gladwell Academy BV occurs, Gladwell Academy BV will offer the Client an alternative date and/or location. If the Client agrees to the alternative, Gladwell Academy BV will register the new date/dates. The Client will then receive a new confirmation containing the alternative date. If the Client does not accept the alternative offered, the training will be canceled free of charge and will be refunded within two (2) weeks.

3.9. In the event the Client cancels the Training Service, the following costs will be charged:

• for all cancellations a € 175 administration fee will be charged;

• If cancellation occurs between 8-6 weeks before the start of the training, 50% of the subscription price will be charged to the Client;

• If cancellation occurs between 5-3 weeks before the start of the training 75% of the subscription price will be charged to the client;

• If the client cancels within 2 weeks before the training 100% of the subscription price will be charged to the client.

3.10. The cancellation charges do not apply in the event a Participant is replaced by a colleague. Replacement is possible up until the (first) day of the Training Service. In all other (exceptional) situations, which do not apply to the above conditions, the course of action will be determined by Gladwell Academy BV.