Training Coordinator (Dutch & English)

About Gladwell Academy


At Gladwell Academy our motto is: Be better than yesterday! We live up to this motto through our work where we support large and small organizations worldwide in Agile and Scaling Agile transformations so that they too can be better than yesterday. Gladwell Academy offers innovative practice-oriented training and prepares business and government institutions for recognized certifications in the field of digital organization transformation.

Not familiar with the terms Agile or SAFe? That’s okay! At Gladwell we provide an “all you can learn” environment where you will get the chance to immerse yourself in the world of an Agile organization!

About you

We are looking for a talented Training Coordinator who is passionate about delivering an outstanding and differentiating customer experience. As a Training Coordinator your one of the first points of contact of our clients, and you want to make a difference as well contribute to Gladwell’s future successes. This will be reflected by your expert knowledge and customer friendly focus.

Your Impact

In this role, you are responsible for coordinating our Incompany and Open Enrollment courses. You are the link between our Business Development Managers (Sales), clients, trainers, and participants. You are ensuring a smooth process from end to end resulting into a flawless customer experience by:

  • Coordinating Incompany and Open Enrollment courses both in person and online
  • Organizing course materials like participant lists, evaluations, invitations, and exams
  • Creating a course planning together with our (international) clients
  • Contacting and scheduling of our trainers
  • Improving customer journey processes
  • Processing administration related to our courses and participants
  • Hosting the start of our courses to welcome the participants
  • Experience with digital tools such as CRM, Hubspot and various booking systems.

Who you are

You are a flexible person with a can-do mentality. You are not afraid of digital tools, and you are extremely proactive, responsible and detail oriented. You like to work in a team and to help your colleagues stand out in their job. Your communication style is professional in both Dutch and English. In addition, our ideal candidate has:

  • Academic thinking level
  • Fluency in Dutch and English both written and verbal
  • At least 1 year of work experience in a coordinating or administrative role
  • Experience with processing admin
  • Available for 32 to 40 hours per week.

What we offer

Be part of an amazing team, that works hard, but also finds time for social events with colleagues such as “work vacations”, dinners, galas and parties; and our infamous ‘borrel’ (Dutch word for Friday evening drinks).

  • Opportunity to work from home as well as at the office
  • An international, fast moving environment where entrepreneurship, people development and client value are key
  • The opportunity to shape the future of a leading, strongly growing training and coaching organization embedded in a group with a buy and build strategy
  • Growth and career opportunities.

Did we get your attention and are you curious about the role? Would you like to swing by for a casual chat? Our Coordination Team would be happy to have a chat with you over some coffee or lunch! Please contact us on the following number: +31 6 38 49 87 54.

Next steps

If you are ready to apply right away, you can send your CV to: career@gladwellacademy.com.

Gladwell Academy is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, or national origin.